Delivering what patients need the most
Pati is a one stop solution built for patient support programs, primary care solution for Biopharma, NGOs, institutes and the community. It coordinates enrollment, education, screening, assessment, disease management, intervention, treatment adherence, redemption, and reimbursement in one system, so patients stay supported and healthcare professionals become more efficient.
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One platform for the entire program
Enrollment, without the paperwork.
No more paper forms lost between clinic and case manager. Patients enroll and consent from their phone.
Real-time adherence dashboard.
Catch drop-off before the patient is already gone. Every reminder and visit feeds a live dashboard, not a filing cabinet.
Reimbursement, on autopilot.
No more reconciling receipts by hand, one inbox at a time. Coupons and claims are verified and settled automatically.
Managing side effects: what to expect
Approved ✓
Education, built in.
Events, materials, and outreach that keep patients engaged between visits. Every piece goes through your compliance review.
Every channel, one conversation.
Phone calls, mail, SMS, and WhatsApp all feed into a single patient record, so nothing falls through the cracks. Adverse events are also monitored around the clock, not just during office hours.
From first consultation to reimbursed claim
Pati stages every patient through the same auditable sequence, so nothing depends on someone remembering to follow up.
94%
Sequence completion by Week 5
Week 3
Most patients cross 50%
Zero
Manual reconciliations needed
CONFIGURED FOR EVERY SPECIALTY
A team on the other end
Software can’t reassure a worried patient or catch what a form misses. That’s why every program comes with a dedicated team, giving your patients real answers and your organization a safety net regulators can trust.
Never leave a patient without an answer
When the platform hits its limit, a real person picks up, so confusion never turns into a dropped patient.
Caught before it’s a problem
Every adverse event is logged and routed to your Pharmacovigilance team on time, every time, so nothing slips through during an audit.
One less thing your team has to run
From planning to execution, we handle the full event, not just the invite, so your team’s time goes to patients, not logistics.
FLEXIBLE DEPLOYMENT
Choose the service model
that fits your programme.
Every patient support programme is different. Start with software, add patient support when you need operational help, or let our team manage the programme end-to-end.
Software as a Service
Deploy the complete Pati platform while your internal team manages day-to-day programme operations.
Software + Patient Support
Combine the platform with dedicated case managers who support patients through enrollment, reminders, adverse events and ongoing engagement.
Software + Patient Support + Managed Services
End-to-end programme delivery including patient support, HCP engagement, marketing activities and operational management from a single partner.
Case studies from the field
See how patient support programs use Pati to solve real operational challenges.
Amgen
Denosumab must be dosed every six months, or its effect fades. We built Prolia Club for Amgen to close that gap, with reminders, DEXA support, and onboarding all designed around real drop-off points.
02 OphthalmologyRoche
Roche needed clinicians, patients, and case administrators working off one shared record, not three separate systems. We built that platform, fully compliant with Hong Kong PDPO, now live for 500+ ophthalmologists and 2,000+ patients.
03 ResearchPrimary Care Evidence
Hong Kong faces a growing chronic disease burden, yet its primary care system lacks a strong family doctor network, patient support programmes are well placed to fill this gap.
What partnering with Pati looks like
Explore the impact of our platform across patient support programs.
Increase in patient medication adherence, resulting in sustained health improvements over time.
Reduction in patient support program cost.
Patient retention rate at 12 months.
Of teams report better data-driven decisions.